INTAVIDA® · Here to help
Refunds & returns
INTAVIDA LTD · Updated 24 October 2026
We want you to feel confident choosing INTAVIDA® drinkware. This policy explains how to cancel or return an order. Your statutory rights are unaffected.
Pre-order cancellations
You can cancel before dispatch by emailing info@intavida.com with your order number. We will refund the cancelled order to your original payment method without undue delay and within 14 days.
Your right to cancel an online order
For eligible goods, you can tell us you wish to cancel from the date of purchase until 14 days after delivery, without giving a reason. You then have a further 14 days to send the goods back. Email info@intavida.com with your name and order number to cancel and obtain return instructions.
When you cancel your whole order under this right, we refund the price paid and the standard outbound delivery charge. If you chose express delivery, we refund up to the cost of our standard delivery. We refund within 14 days of receiving the goods back or receiving evidence you sent them back, whichever is earlier. Refunds use the original payment method.
You pay return postage for a change-of-mind return. You may inspect the goods as you would in a shop. We may reduce a refund for loss of value caused by handling beyond what is necessary to establish their nature, characteristics and function.
Our additional 30-day returns promise
We also accept eligible unused, unwashed items in their original condition within 30 days of delivery. Include proof of purchase and retain tags and packaging where possible. This additional promise does not limit your statutory cancellation or faulty-goods rights.
Personalised items & hygiene
Items made to your specifications or clearly personalised for you may be excluded from change-of-mind cancellation. Our standard INTAVIDA-branded engraving alone does not make a bottle personalised to you. Where a statutory hygiene exception applies, sealed goods may be excluded once their seal is broken. These exceptions do not affect rights for faulty or misdescribed goods.
Faulty, damaged or incorrect items
Email info@intavida.com with your order number and details of the problem. Photos can help us resolve it quickly. We will arrange an appropriate remedy and cover reasonable return costs where the goods are faulty, damaged on arrival or incorrect. Your legal rights and time limits are not restricted by a request to report issues promptly.
How to return
Email info@intavida.com for instructions and the appropriate return address. Pack the item securely and keep proof of postage. We aim to reply within 1–2 business days.
INTAVIDA LTD · Company registration number 17155448 · Registered in England and Wales.